Write a reply to any guest review in seconds
Replying to reviews is quick to skip and slow to catch up on. Paste a guest review, pick a tone, and get a reply you can edit and post to Google, in the time it takes to read the review.
An AI review reply generator reads a guest review and writes a professional, on-brand reply in seconds. You paste the review, choose a tone, and it returns a response you can edit and copy to your review site. A good reply mirrors the tone of the review, responds to the specifics the guest mentioned, and stays policy-safe: no admissions you shouldn't make, no private details exposed.
Pick your tone
The right tone depends on the review. The generator offers six:
- Friendly: warm and human, great for happy guests.
- Professional: measured and polished, a safe default.
- Casual: relaxed, for laid-back venues.
- Empathetic: for an upset guest who needs to feel heard.
- Apologetic: when the venue genuinely got it wrong.
- Grateful: to thank a regular or a detailed review.
Examples: replying to positive and negative reviews
Positive review: "Amazing brunch, our server Maya was so attentive!"
A good reply thanks the guest, names the specific (Maya, brunch), and invites them back, short and genuine. The generator does this in a sentence or two, no fluff.
Negative review: "Waited 40 minutes and the food was cold."
A good reply stays calm, acknowledges the problem, apologizes without over-promising, and moves it offline. It never argues, never reveals private details, and never gets defensive.
Replies that sound like your venue
A tone setting is a good starting point. ReviewTactic can go further: it reads up to 200 of your own past replies, prioritizing the negative and neutral ones where your style shows most, and learns how you write: your greetings, your sign-offs, your signature phrases. New replies then come out in that voice, so guests can't tell an AI drafted them.
One reply at a time, or every review
This generator writes a reply for one review at a time, free, with no signup. Powered by ReviewTactic, which can also draft or auto-publish replies for every review across your accounts.
Frequently asked questions
How do I write a reply to a Google review with AI?
Is the AI review reply generator free?
Will the reply sound robotic?
Can it reply to negative reviews?
Can it reply in other languages?
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